Collections Debt Collector – FT

SUMMARY:  Seeking an experienced debt collector to work in our Collections Department. 2 to 5 years experience in collections with a strong sales and or customer service background is required. The debt collector will assist the collections department with daily administrative functions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:    

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. 
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with dealers and sales.
  • Overall administration of the collections process in the handling of:
  • Monitor past due accounts
  • Make collections calls
  • Make payment arrangements
  • Mail customer statements
  • Research customers with skipped invoices
  • Call customers with non-sufficient funds check
  • Conduct research on customer accounts with short payments 

 

ESSENTIAL SKILLS AND EXPERIENCE:

  • Excellent oral and written communication skills in Spanish and English
  • Quality orientation and attention to detail
  • Problem analysis and problem resolution
  • Excellent interpersonal and communication skills
  • High performance and a strong team player
  • Quality management
  • Maintaining compliance with policies and procedures
  • Computer proficiency in Word, Excel, Microsoft Outlook and Internet searches
  • Cash management and negotiation skills

*This job description is a work in progress and subject to change as the position and responsibilities evolves.